Privacy policy

MedySoft, of 12, Gulmohar Regal Homes, Wanowrie Road, Pune 411040, Maharashtra, India, decides how the information described here is handled. Reach us at support@medysoft.net or +91 95273 10392.

• Account details: the business name and address, the licence and GST numbers that appear on your invoices, and the name, email and phone of each user you invite.
• Business data you enter: products, suppliers, customers, bills, purchases, payments and the books built from them.
• Technical records: sign-in times, IP addresses and device information, kept so an account can be audited and misuse investigated.
• Payment records: what was charged and when. Card and bank details are handled by the payment gateway and never reach us.

A pharmacy’s records include information about its own customers — names, phone numbers, and what a prescription was for. That information is yours, not ours. We hold it to run the service for you, we do not use it for anything else, and we do not contact your customers except where you instruct the software to, such as a refill reminder you have set up.

• Run the service: store your records, produce the documents and reports you ask for, and keep them backed up.
• Support you: look into a problem you have reported, which may mean looking at the affected records.
• Bill you, and meet our own tax and legal obligations.
• Improve the software, using aggregate patterns of use rather than the contents of anyone’s records.

We do not sell your data, we do not share it with advertisers, and we do not use it to market to your customers.

Only the service providers needed to run the product — cloud hosting, email delivery, the payment gateway and error monitoring — and only as far as their job requires. Each is bound to protect it. We also disclose information where the law requires it.

Data is stored on managed cloud infrastructure and backed up continuously. Each pharmacy’s data is separated from every other pharmacy’s.

We keep it while the account is live. After it closes, it remains exportable for 30 days, is then deleted from live systems, and ages out of backups on their normal cycle. Records we are legally required to keep, such as invoices, are retained for the period the law sets.

You may ask for a copy of your data, ask us to correct it, or ask us to delete it. Export is built into the product and needs no request. For anything else, write to support@medysoft.net from the address on the account and we will respond within 30 days.

We use cookies and similar browser storage to keep you signed in, remember settings such as the store you last used and the text size you chose, and keep the app working offline. We do not use advertising or cross-site tracking cookies.

If this policy changes materially we will tell account holders before it takes effect. The date at the top shows when it last changed. See also the terms and conditions.