Refund policy

Every plan starts with a 14-day free trial of the full software. No card is needed to begin it and nothing is charged during it. The trial exists so that the decision to pay is made after you have run your own shop on it, not before.

• A duplicate charge, or any amount taken in error — refunded in full, always.
• A charge taken after you cancelled — refunded in full.
• A first paid subscription cancelled within 7 days of the charge, where the account has not been used materially since — refunded in full.
• An extended failure of the service that we could not put right and that left you unable to work — refunded for the affected period.

• A period already used. Cancelling mid-month or mid-year stops the next renewal; it does not refund the period you have had the service for.
• A yearly plan part-way through, beyond the 7 days above. The yearly price is discounted against the monthly one precisely because it is committed.
• A plan downgrade. It takes effect at the next renewal rather than refunding the difference, so nothing already paid for is lost.
• An account suspended or closed for a serious breach of the terms.

Write to support@medysoft.net from the email on the account, or call +91 95273 10392, saying which charge you mean. We acknowledge within 48 hours and decide within 7 working days.

An approved refund is returned by the same method it was paid, to the same card or account. Once we release it, it usually reaches you within 5 to 10 working days — that part is the bank’s timing, not ours.

If you are not satisfied with the outcome, write to the same address with “Grievance” in the subject and it will be looked at again by someone who did not make the first decision. See the contact page.